IT Service Management (ITSM)
Providing Service Management as a Utility
We advise on efficient and responsive service management, set it up for you, supply the professionals and, if required, take over full management, or the entire service management environment including all processes, tools and people. Performance is reported using clear dashboards.
Visit the Help Desk
The IT Help Desk is our preferred method of customer contact for tech support and troubleshooting issues. Get face-to-face assistance with computer and computer account issues on the first floor of the Curtis Laws Wilson Library.
Up to 30 minutes of free diagnostics for personal computers
Operating System Installation
Virus and Malware Removal
Hardware Repair and Upgrade
Software Install and Upgrade
Apple and Dell warranty repair available. Labor charges may apply depending on warranty type.
Front Desk Hours
Monday – Friday 8:30 a.m. – 4:30 p.m CT
Online Help Request System
The online Help Desk Ticket System helps IT keep track of all support requests so each issue can be resolved in a timely manner. Although many calls to the IT Help Desk often generate a Help Request, you may also enter a request directly into the system at itsm.egcit.com