IT Service Management (ITSM)

We make IT Service Management available as a single, simple service: ‘service management as a utility’. For a fixed and transparent price we provide powerful tools, clear processes and expert professionals. We make ITSM available in-house, remotely, or in combination, so that using ITSM feels smooth and a natural fit for your business. It gives you control, with custom-designed tools and processes where necessary, and our great experience in the field can help you uncover opportunities for new initiatives.  We’re happy to explain how it all works in detail—but the great thing about ITSM is that you don’t need to know how it works to use it: it’s delivered to you, ready to use.

 

Providing Service Management as a Utility

We advise on efficient and responsive service management, set it up for you, supply the professionals and, if required, take over full management, or the entire service management environment including all processes, tools and people. Performance is reported using clear dashboards.

Help Desk

Visit the Help Desk
The IT Help Desk is our preferred method of customer contact for tech support and troubleshooting issues. Get face-to-face assistance with computer and computer account issues on the first floor of the Curtis Laws Wilson Library.
Up to 30 minutes of free diagnostics for personal computers
Operating System Installation  
Data Backup
Virus and Malware Removal 
Hardware Repair and Upgrade
                 Software Install and Upgrade
                                           Apple and Dell warranty repair available. Labor charges may apply depending on warranty type.
Front Desk Hours 
Monday – Friday 8:30 a.m. – 4:30 p.m CT
Closed Weekends  
 
Online Help Request System
The online Help Desk Ticket System helps IT keep track of all support requests so each issue can be resolved in a timely manner. Although many calls to the IT Help Desk often generate a Help Request, you may also enter a request directly into the system at itsm.egcit.com

 

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Contact

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