Next Generation End User Computing
The traditional workplace is fast transforming into a workplace-on the-move model where employees expect to work, connect securely and collaborate with business, applications, infrastructure, data and services anytime, anywhere and using any device.
- The Premier Plus service include a full service program that provides all the benefits of Advanced as well as extensive Mobile and Cloud Experience Monitoring; real time validated Windows 10 Migration and VDI Experience Monitoring. Workplace Engineering Services includes PC lifecycle, asset, inventory, and logistics management along with architecting new initiatives.EGC’s complete portfolio of digital and technology solutions enables us to be a single point of contact for all end to end infrastructure needs.
- EGC’s core competency to deliver business value to customers is in proactive experience, and informed decision making with 360 degree visibility and reduced operational costs. What sets us apart from competition is a strong focus on a proactive, results based solution model driven by automation and analytics to provide global yet local coverage with a seamless customer experience.
- EGC’s approach to delivering end to end proactive support derives from today’s latest technologies and utilizes the most current framework deployed by our innovative solution experts.Our automation and analytics driven solution transforms delivery led, traditional workplace into an enablement led, truly mobile and digital workplace by discovering end user experience, behaviour and productivity in real time enabling enterprises to gain 360 visibility and control by seeing IT from the End User Lens.
Essential Next-Gen Desk
- Enterprises of all sizes must design their future workplace to deliver value in new and dynamic ways. EGC’s Next Generation End User Computing (EUC) services help organizations derive greater business value by eliminating desktop infrastructure bottlenecks throughout the enterprise. Essential Next-Gen Desk services include proactive user experience and incident management, controlled change and preventive problem management, along with in depth end user productivity analytics.
- Our promised business outcomes which will deliver value to the customer include improved user experience and productivity – including reduction in incidents and faster problem resolution, plus increased visibility and analytics and proactive IT support. Our integrated automation and unified communication platform enable rapid customer on-boarding as well as high availability and business continuity for clients globally. Our enablement framework combines central and regional Smart Centers around the globe to provide global yet local coverage with seamless customer experience. EGC global multi-lingual Service Desk unifies best of breed technologies and expertise under the ITIL framework to ensure the effectiveness and productivity of your IT infrastructure. Our global Service Desk and Field Support solutions encompass physical, virtual and mobile workplaces and ensure the customer’s organization is managed on a 24x7x365 model. Our global delivery centers and 70 stocking locations across the world enable enterprise desk side and hardware logistics support.
Advanced Next-Gen Desk Plus
- Next Generation End User Computing offers value to the customer by improving integration of the end users into the computing environment. This enable problem-solving in a safe and trustworthy manner.
- End users today are more mobile than ever and consistent end user experience regardless of device type or access point is critical to their productivity levels. As end user productivity drives business results enterprises must focus on thoroughly monitoring and improving on how users experience IT services. In addition to the Essential Next-Gen Desk, the EGC advanced solution provides proactive end point health monitoring and auto-heal resolution along with opti-shore smart field support.
- EGC’s proprietary 3PL (Preventive, Predictive, Proactive) Model, is combined with 24×7 multi-lingual, multi-shore Smart Centers built on our unified communication cloud platform to provide value to the customer and thereby enable world class, end to end workplace IT lifecycle management.
EGC’s End User Computing services and the Next-Gen Smart Desk Plus services offer comprehensive and flexible solutions using industry leading technologies that enable companies worldwide to transform and align their end user workplace infrastructure to “Mobility”, “Virtualization”, “BYOD” and “Cloud” models. Our extensive delivery experience encompasses end to end management of the workplace lifecycle including consulting, integration, support and maintenance.